Support
We're a small team that takes pride in helping every merchant. Real people, real answers.
Get In Touch
Have a question or need help? Reach out anytime — we typically respond within a few hours.
Phone
561-325-8939
Call or text us directly
support@eShipRate.com
We typically respond within a few hours
Contact Form
Send us a message and we'll get back to you promptly.
Open contact form
Business Hours
Registration & Billing
Shopify
Search for "eShipRate" in the Shopify App Store and click Install. Billing is handled directly through Shopify.
BigCommerce
Find "eShipRate" in the BigCommerce App Marketplace and install. Contact us to set up billing when you're ready to go live.
WooCommerce / Turbify (Yahoo)
Contact us directly to get started. We can have you up and running within 24 business hours in most cases.
Send us a message
Technical Support
Our goal is to make eShipRate as self-explanatory and easy to use as possible. Almost every page within the eShipRate system has a tutorial video and explanation built right in.
If you need help with anything — setting up shipping rules, configuring carrier settings, uploading product data, or anything else — we're here to help.